FAQ
:: Where are your flowers from?
Our flowers are cut fresh from the nursery in Colombia, Holland, Kenya and Ecuador and come straight here to be conditioned and refrigerated. We work with trusted suppliers so only the best bounties reach you!
:: Is what I see in the picture what I get?
While we do our best to recreate the arrangements you see, working with seasonal flowers mean that there could be differences in availability, colour, size or shape of each stalk. Which also means substitutions could be necessary. But, fret not! We will inform you beforehand if substitution is required.
For products in gift sets that are unavailable or out of stock, we will replace with something of equal or higher value. In both cases, you’ll definitely get a heads-up from us.
:: Can I customize the flowers that go into each arrangement?
Of course! You know the drill — Give us a call or drop us an email for your special orders.
:: I need a bouquet for my wedding. Do you do bridal arrangements?
Yes, we provide wedding packages such as bridal bouquet, center pieces, church weddings and wedding dinners!
:: How should I care for the flowers?
Fret not, you’ll receive a care card from us on the basic care for your flowers to last longer. But, here’s a quick overview:
- Bouquets: Plant food will be provided. Trim the stems and transfer flowers into a vase to keep the blooms fresh longer.
- Bloom Boxes: Keep them away from direct sunlight, sprinkle cold water to keep the flowers fresh!
:: How long will the flowers last?
Fresh cut flowers typically last 5 to 7 days. But do note that post-purchase floral care will also affect freshness of your flowers!
:: How do I order?
Select your desired bloom and fill up relevant fields and cart out. You can select your delivery date, enter a message or any other customization details. After which, follow the on-screen instructions for payment via [please insert details of payment platform, is it PayPal or?]. Get in touch with us if you have any problems checking out.
:: Can I add a personalised message?
Absolutely. Word limit is capped at 200 words, and will be handwritten on a card before it is attached in an envelop to your bouquets.
:: How long will my order be processed?
You will receive an automated email from us once your order is processed. Do allow us at least 24 hours to get back to you with a confirmation or to answer any of your queries
:: How many days in advance should I place my order?
We only allow for orders at least 3 to 7 working days in advance from your delivery date. For customization, please give us for 7 working days in advance. For urgent deliveries, do call us at +65 9828 3370 to check on possibility.
:: What if I need to change my order?
Call us at +65 9828 3370 or email us at enquiries@theflorte.com immediately.
Provide your order number so that we can make the amendments.
:: What if a particular flower within a bouquet/bloom box is not available?
We will inform you beforehand and advise you on the most appropriate substitution. For products in gift sets that are unavailable or out of stock, we will replace with something of equal or higher value.
:: What if I need to cancel my order? Is there a refund?
If you’re dissatisfied with your order, do cancel within 24 hours. Do note that refund is not possible, but we’d be happy to give you a replacement depending on case-by-case basis.